Frequently asked questions

Letstrack Settings can be found by clicking on ‘Settings’ located in the menu.

To change your profile picture, simply follow these steps:

Step 1: Click on the ‘menu’ icon on the home screen.
Step 2: Click on the pencil icon and you can change your profile picture from here.

Step 1: Click on ‘Settings’ in the app menu
Step 2: Click the ‘App Settings’.
Step 3: In the ‘Save Incoming Media’ bar, you are then able to toggle between on and off.  

Please check your data connection and allow Letstrack to run in background.  Then follow these steps:

Step 1: Click on ‘Settings’ in the app menu
Step 2: Click on the 'Notifications and Alerts’ bar.
Step 3: Click the icon ‘All Notifications’ to toggle between the on /off option.

To adjust the unit of measurement, simply follow these steps:


Step 1: Click on the ‘Settings’ icon on the home screen
Step 2: Click on ‘App Settings’
Step 3: Toggle the ‘Measurement Unit’ between Mile/KM.

Circles is a unique feature of the Letstrack app that groups people’s location on a single map, whether it be family members, work colleagues or friends. Each person in the Circle can share their location for a select period of time. You can see how fast the member is driving, the battery percentage of their phone and know when they leave or arrive at a certain destination.  It’s smart tracking that you are in control of.

To create a Circle, follow these simple steps:


Step 1: Open the Letstrack app
Step 2: Select the ‘Circles’ icon at the bottom of the home screen
Step 3: Select to + button
Step 4: Name your Circle, choose an icon or photo and select the Circle type.  You can also decide at this point if you would this Circle displayed on your home screen as your default Circle.
Step 5: Click on ‘Next’ and select your chosen timeframe.  You also have the option here to select to remove the deactivated circle on the home screen.
Step 6:  Once you have set your preferences, click ‘Invite’ and share the invite code.

To add a new member to an existing Circle, follow these steps:
Step 1: Open the Letstrack app.
Step 2: Select the ‘Circles’ icon at the bottom of the home screen.
Step 3: Select the relevant Circle.
Step 4: Select ‘Invite’
Step 5: Select the appropriate method for sending this request and send to the recipient.

You can join a circle in one of the following ways:

1: You can accept a tracking request directly via the method used to share the link. 

2: You can also join a Circle by entering the unique Circle code manually into the app.  To do this follow these steps:

Step 1: Open the Letsrack app.
Step 2: Select the ‘Circles’ icon at the bottom of the home screen.
Step 3: Select the + button
Step 4: Select ‘Join Circle’
Step 4: Enter the unique code issued by the circle creator.
Step 5: Click ‘Next.

If you wish to leave a Circle before the Circle’s expiry time, following these steps:

Step 1: Select the ‘Circles’ icon at the bottom of the home screen.
Step 2: Swipe left on the relevant Circle
Step 3: Select ‘Leave Circle’.

Expired Circles can easily be re-activated by the Circle creator, as follows:

Step 1: Open the Letstrack app.
Step 2: Select the ‘Circles’ icon at the bottom of the home screen.
Step 3: Swipe left on the relevant Circle
Step 4: Select the ‘Reactivate’ on the relevant Circle.

You can manage the view of your default Circle on your home screen as follows:

Step 1: Select the ‘Circles’ icon at the bottom of the home screen.
Step 2: Swipe left on the relevant Circle 
Step 3: Select ‘Mark as default’

Full time tracking request refers to the permission to track someone 24/7.

By adding places in the app, you can choose to receive notifications when a member arrives and leaves that place.

Step 1: Open the Letstrack app.
Step 2: Click on ‘Menu’ at the bottom of the home screen.
Step 3: Select ‘Places’.
Step 4: Click on the + sign
Step 5: Search for the address in the address bar and select the correct address.
Step 6: Enter the desired Zone name and save.

Follow these steps to delete a place:

Step 1: Open the Letstrack app.
Step 2: Click on ‘Menu’ at the bottom of the home screen.
Step 3: Select ‘Places’.
Step 4: Swipe left on the relevant location to delete the place. 

Yes, you can send your location to anyone whether they are using Letstrack or not.  To do this click on ‘Current location’ or ‘Live location’ on the homescreen. 

Click on the layer icon on the top right of the map.  This will enable you to navigate between ‘Default, Terrain, Satellite and Hybrid’ view.

Absolutely not.  For you or your devices to be visible by anyone, you (and only you) provide authorization.

Find everything that matters to you with Letstrack TAG. Our Bluetooth devices and handy app makes everything easier to find. Our TAG helps you to locate everyday essentials such as your keys, wallet, phone, child’s belongings and even your dog’s lead; helping you to stay organized and efficient throughout your day.

During set up, the Letstrack app on your smartphone "discovers" the Bluetooth enabled TAG and establishes a connection. Letstrack TAG then uses the location services of your smartphone to communicate up-to-date location information to the app.

To add a TAG in the Letstrack app, follow these steps:

Step 1: Download the Letstrack app on your smartphone or tablet
Step 2: Register the Letstrack app with your mobile number 
Step 3: Click on ‘TAGS’ at the bottom of the app home screen 
Step 4: Follow the on-screen steps to add the relevant TAG 
Step 5: Attach the TAG to your personal belongings
Step 6: Add as many TAG’s as you like

You’re all set! You are now ready to use your Letstrack TAG!

Letstrack TAG works via Bluetooth. Bluetooth is most effective at the 40 ft range, depending on the environment. The Bluetooth range can extend up to 260 ft when there is a clear line of sight from the device to the TAG.  

Some of the factors that can interfere with your Bluetooth signal:

• Other Bluetooth devices
• Other WiFi devices
• Thicker walls. 

You do not need to have an internet connection to find a nearby TAG, as it uses Bluetooth to connect.
The Lestrack app will also remember the last known location when your TAG was connected to your phone. 

Letstrack TAG is a low-powered Bluetooth device. While most airlines permit Bluetooth use, we recommend you consult with the airline's specific policies regarding Bluetooth devices to avoid any complications. 


If the airline permits Bluetooth technology, simply switch your device to airplane mode but keep Bluetooth on.

Yes. All Letstrack TAGs have non-rechargeable lithium batteries, similar to those used in wrist watches. You can pack them in both check-in and carry-on luggage. They are not restricted by aviation or transportation authorities. For more information about what you can pack, you can consult the applicable airport authority.

Your TAG's battery life is expected to last up to 2 years depending on usage.

No, you need to replace your TAG battery when required.

Follow the instructions below to change the battery of your TAG:

Letstrack TAG is a perfect fit for in the home, but is not a GPS tracker, so it is not designed to track real-time movements. Because the TAG uses Bluetooth, you might have trouble finding your pet outside of a 260 ft. range.

Hang or attach a TAG onto your pet’s collar and use the Letstrack app to find them faster when they are within the TAG’s range. Additionally, adding a TAG to your dog’s lead ensures that your dog’s walks are never delayed.

Caution: Letstrack TAG should not be attached to chew toys or related items to avoid choking hazards.

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Follow the steps to take a selfie:
Step 1: Open Letstrack App
Step 2: Click on ‘ TAGS’ at the bottom of the screen
Step 3: Select the TAG that you wish to use
Step 4: Click on ‘Take Selfie’ 
Step 5: Position your phone then click the button on the TAG to take the photo

Follow these simple steps to find your items:
Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen 
Step 3: Select the TAG that you wish to find 
Step 4: Click the ‘Play sound’ button to ring your device

Please note: You can only find the TAG when it is connected to your phone via Bluetooth.

Follow these simple steps to mark your item as lost:
Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen 
Step 3: Select the relevant TAG 
Step 4: Click the ‘Mark As Lost’ 

When another Letstrack user comes within range of your TAG, you will be notified.
You can also mark your item as ‘Found’ when your TAG has been located, by following the above steps.

Don’t worry, if you lose something our Letstrack community of more than 650,000 users will help you. Once you mark your device as lost, it gets registered with our network and whenever a Letstrack user is in the vicinity, the TAG gets connected to the available Bluetooth and sends the location to you. The app notifies you instantly with your item’s current location.

You can view our full Privacy Policy here.

Letstrack uses a default alert sound to find your device easily. In order to change the alert please follow the below instructions:
Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen 
Step 3: Select the relevant TAG 
Step 4: Scroll to ‘Alert Sound’
Step 5: Select an alert sound and press ‘Save’

Get smart notifications when you leave the house without your items.  To enable this feature, follow the below instructions:

Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen 
Step 3: Select the relevant TAG
Step 4: Scroll to ‘Alert Sound’
Step 5: Toggle on/off ‘Separation Alert on Tag’ and ‘Separation Alert on Phone’

If you are having difficulty connecting your TAG to your device, check the following:

• Your phone’s Bluetooth is turned on.
• Your location settings are turned on correctly.
• Your device's software is up to date.
• This will ensure your device has the latest Bluetooth support.
• You have the latest version of the Letstrack app. These updates often contain stability issue corrections and enhancements that resolve a majority of reported issues.

The Letstrack app is compatible with all major voice command services.  You can create bespoke demands within the device’s settings.

The Letstrack TAG has various finding features. You can:

1. Ring your TAG from the Letstrack app when it is within Bluetooth range. 
2. View the last known location of your TAG using the map on the Letstrack app. 
3. Enable ‘mark as lost’ to enlist the help of the Letstrack TAG community to locate your TAG. 
4. If you can't hear your TAG ring, the Letstrack app will cycle through a traffic light system indicting whether it is ‘close to you’, ‘very close to you’, ‘far away from you’ or ‘disconnected’.
5. Use the voice command function (Siri) on your smartphone to find your TAG.

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You can use your TAG to find your phone only when it is connected to the TAG via Bluetooth, it’s within range, and the ‘Find My Phone’ option is enabled (by selecting the relevant TAG and toggling ‘Find my phone’ on /off). You may have to move between rooms depending on property size and wall thickness. 
1. Hold the button on your TAG for 3 seconds to activate an alert sound
2. Your phone will start ringing and you'll see a notification 
3. To stop the ringing, you can either click on the notification, open the app or press the volume down button once on your phone.

You can easily delete the TAG from your device by selecting the relevant TAG, scrolling down to ‘edit your Letstrack TAG’ and then selecting the ‘Delete This TAG’ option at the bottom of the screen.  This will then enable a new user to register the TAG on their device.

Yes, the Lestrack TAG is splash proof.

Letstrack’s touchTAG is a smart ID tag which links to a person/pet profile via a scannable QR code. When someone scans your touchTAG, they are shown the owners contact details and can instantly notify the owner of their exact location.

Follow these simple steps to add your touchTAG to the app:
Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen
Step 3: Select ‘QR TAG’
Step 4: Select ‘TouchTAG’
Step 5: Scan the QR code
Step 6: Select what the touchTAG will be used on
Step 7: Follow the on-screen instructions to complete the set up

The free version allows the user to add their basic details such as contact details and pet name and breed. Letstrack Premium allows the user to add more in-depth information such as pet allergies, medical information, vet and microchip details.

The free version allows the user to add their basic carer contact details. Letstrack Premium allows the user to add more in-depth information about the person, such as allergies, medical information, doctors’ details etc.

Step 1: Open Letstrack App
Step 2: Click on ‘TAGS’ at the bottom of the screen 
Step 3: Select the TAG that you wish to update
Step 4: Select ‘Edit’ and navigate your way through the pages to update any information.

Yes! They are made from aluminium and resin, making them 100% waterproof.

Nope, the finder does not need to be a Letstrack customer or have our app to scan your item. They simply open their camera and scan the QR code to reveal your personalized profile details.

Not at all. They work by scanning a QR code, so no batteries or electrics are required.

Yes, our vehicles trackers can be installed in all ranges of vehicles. 

No, the device installation is completely different and has got nothing to do with the electronic system of vehicles.

No, this device is not harmful for your vehicle/ battery and also does not conflict with the vehicle's warranty. 

This depends on the model/type of device selected and the model & type of vehicle to be installed in. Good practice is for the device to be hidden as much as possible, usually within the dashboard of the vehicle.

We provide a centralized online help desk, which resolves all the problems faced by the customer.

Certain devices allow the user to immobilize their vehicle directly via the app.  This feature is only available in certain countries.

To add a device in your Letstrack mobile app, follow the following steps:

Step 1: Open the Letstrack App.
Step 2: Click on 'Vehicles' on the bottom row of the home screen.
Step 3: Click on the + button
Step 4: Enter the device IMEI number found on the device box.
Step 5: Click ‘Done’ and your device will be added to the app.

Yes, you can track multiple devices to your Letstrack account. Please follow the above steps to add additional devices.

Of course, the Letstrack App is compatible with all the devices that we offer.

All our tracking devices come with a 12-month warranty policy. In the unlikely event that you do have a problem, please email us at support@letstrack.com.

There are various options available if you sell your vehicle, including device removal, allocating the device to a new owner or device deactivation.

If you require any assistance, you can contact us at support@letstrack.com

Yes, to track your vehicles and enjoy the features of Letstrack, you need to install the free Letstrack app.

Depending on the device type and vehicle, the time taken to install a device is between 30 min to 1 hour.

Once you have added the device to the app, you can check your vehicle location as follows:

Step 1: Open the Letstrack app.
Step 2: Select your vehicle on the home screen to view your last location and tracking history.

All Letstrack devices are supplied with a locked sim card.

Yes, you can track multiple devices to your Letstrack account. Please follow the above steps to add additional devices.